Terms & Conditions

Terms and conditions for the order at table and click & collect services (each a “Service” together the “Services”) offered by Marston’s PLC and its group and associated companies (the “Company”).

  1. Terms
    • These terms and conditions should be read in conjunction with our Privacy Policy and Terms of Use (together the “Terms”) which govern your use of the [order.foundryproject.com] (the “Website”) and the Services.
    • By visiting the Website and using the Services, you agree to be bound by and to observe the Terms. If you do not accept the Terms, you should navigate away from the Website immediately and you will not be able to use the Services.
    • We reserve the right to change the Terms from time to time and the latest versions will always be available on our Website.
    • The Company’s registered office is at Marston’s House, Brewery Road, Wolverhampton WV1 4JT. If you have any questions about these Terms or any of our offers or promotions, please get in touch via the “Contact Us” section on the Website.
  2. Services and placing Orders
    • We provide an online order at table and takeout services at participating outlets, enabling you to communicate your orders (“Orders”) for our food and drink (“Products”) for eating in or collection.
    • We will do our best to satisfy all Orders, but all Orders are subject to availability and service is at the manager’s discretion. Where an ordered item is unavailable, wherever possible, an alternative Product or refund will be offered.
    • In order to use the Services and Order Products, the following requirements must be met:
      • If alcoholic or age-restricted products are purchased, you (and any intended consumer) must be aged 18 or over and be able to provide valid ID, on request.
      • All Orders require payment in advance and the Website requires either a valid PayPal account or suitable payment card to accept and process Orders.
      • Admission and service at participating outlets are subject to licensing laws and any additional requirements relating to health and safety, including social distancing. These requirements will be clearly signposted. If you have any questions, or concerns, you should ask to speak to the manager of the outlet. Service is at the manager's discretion. In particular, service or access may be refused, or any other decision made, which is aimed at promoting or adhering to the licensing or safety objectives, including promoting any internal or pub-specific policies/procedures.
    • If your preferred payment method is not authorised, your Order will not be communicated to the outlet. You should check that payment has been successfully made before attending the outlet to collect your Order.
    • If for some reason you are not able to use the Website, you will still be able to place your order at the bar.
    • You can only place an Order for collection on the same day, either for the next available collection time or for a specified time later in the same day. Next day or further advance orders are not accepted.
    • To place an Order, follow the instructions on the Website. Once the Order is confirmed and payment processed, please make a note of your order number. You will be asked for this when you collect your Order at the Outlet.
  3. Order amendments and refunds
    • Please check that all of information you enter on the Website when placing your Order is correct and revise any errors before submitting and paying for your Order. Unfortunately, we are unable to change any Orders, or correct any user errors, once payment has been processed. To add additional items to your Order, please create a new order.
    • If your Order is refunded, in whole or part, owing to product/offer availability or for another reason, refunds will be processed using the same payment method as soon as possible and in any event within 10 days.

  4. Collecting your take-out Order
    • Please arrive at the outlet at the time you selected to collect your order. Please make yourself known to one of the team and tell them the name under which the Order was placed and the order number.
    • We will do our best to adhere to all collection times, but any times given are estimates only and no guarantee can be given.
    • Please be respectful of the health and safety of other customers and the staff in the outlets by observing any safety measures in place, including social distancing.
  5. Menus (including allergens)
    • If you have an allergy or intolerance, please let us know when placing your Order. For full allergen information please visit our Website or speak to a member of staff.
    • Due to the way our food is prepared it is not possible to guarantee the absence of allergens in our meals and we do not make a “free from” claim. We only state allergens if they are an ingredient of a product. We do not include ‘may contain’ information. Our menu descriptions do not include all ingredients. We source fish from sustainable sources. Please speak to a member of staff should you have any concerns.
    • We use the following signposts: (v) dishes are suitable for vegetarians and (ve) dishes are suitable for vegans. If you see an asterisk (*) next to any (v) or (ve) dish, we cannot guarantee that these dishes have been cooked in dedicated fryers. Where we state a weight, it’s a raw weight and 1oz equals approximately 28 grams. We regret that we cannot guarantee that our fish, chicken, pork or beef dishes do not contain bones.
  6. Offers and Promotions
    • Where any Order includes an offer or promotion offered by an outlet, the terms and conditions relating to such offer or promotion will apply in full.
    • Unfortunately, some offers will not be available for online ordering or click & collect as part of the Services, including the following:
      • Free drink / Free Dessert vouchers
      • 2for1 on cocktails
      • Privilege card discounts
    • This list is non-exhaustive and may be added to. Thank you for your understanding. Offers may be able to be processed when ordering at the bar. Please speak to a member of staff.
    • We encourage responsible drinking. For the facts, visit www.drinkaware.co.uk.

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